Privacy Policy

1. Introduction

At Nova Plus ("we", "us", "our"), accessible from novaplusvip.cc, the privacy of our visitors and clients is one of our highest priorities. This Privacy Policy explains what information we collect, how we use it, and the choices and rights you have. Because we provide fertility, IVF, and surrogacy concierge services, we understand that the information you share with us can be highly sensitive, and we treat it with the utmost care and confidentiality.

This policy applies to information collected through this website. It does not apply to information collected offline or through channels other than this website.

2. Consent

By using our website and submitting your information through our forms, you consent to this Privacy Policy and agree to its terms. Where required by law, we will ask for your explicit consent before processing sensitive personal data.

3. Information We Collect

We only collect the information needed to respond to your enquiry and provide our services. This may include:

• Contact details you provide through our consultation form — such as your name, email address, phone number, and country.
• The content of your enquiry — the service you are interested in and any details you choose to share with us.
• Health and family-related information that you voluntarily share with us during consultations so that we can advise on suitable programs. This is treated as special-category data and handled with additional safeguards.
• Technical data collected automatically, such as IP address, browser type, and pages visited (see Log Files and Cookies below).

The reasons why we ask for personal information are made clear at the point we request it.

4. How We Use Your Information

We use the information we collect to:

• Respond to your enquiry and arrange your free consultation;
• Provide, coordinate, and manage our fertility, IVF, and surrogacy concierge services;
• Communicate with you about your journey, including updates and support;
• Improve, personalize, and analyze how our website and services are used;
• Send you information or marketing communications where you have agreed to receive them (you can opt out at any time);
• Detect, prevent, and address fraud, security, or technical issues; and
• Comply with our legal and regulatory obligations.

5. Log Files

Like most websites, novaplusvip.cc uses log files. These record standard information such as IP addresses, browser type, Internet Service Provider, date and time stamps, and referring/exit pages. This information is not linked to any personally identifiable information and is used for analyzing trends, administering the site, and gathering aggregate demographic information.

6. Cookies & Web Beacons

We use cookies to store information about visitors' preferences and the pages visited, in order to optimize your experience and measure the performance of our advertising. You can choose to disable cookies through your browser settings; please note that some parts of the website may not function properly as a result. When you first visit, our cookie banner lets you accept or decline non-essential cookies.

7. Advertising & Analytics Partners

We use third-party services such as Google Analytics and Google Ads to understand our audience and measure the effectiveness of our campaigns. These partners may use cookies and similar technologies and may receive your IP address when you visit our site. Each partner operates under its own privacy policy; for Google, see policies.google.com/technologies/ads. We do not control cookies set by third parties.

8. How We Share Information

We do not sell your personal information. We share it only as necessary to deliver our services — for example, with the partner clinics, medical professionals, and legal advisors directly involved in your program, and with trusted service providers who help us operate our website. All such parties are required to protect your information and use it only for the agreed purposes.

9. International Data Transfers

Because we serve international intended parents and coordinate care in Georgia and Armenia, your information may be transferred to and processed in countries outside your own. Where this happens, we take appropriate steps to ensure your data continues to be protected in line with this policy and applicable law.

10. Data Retention & Security

We keep your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law. We apply appropriate technical and organizational measures to protect your information against unauthorized access, loss, or disclosure.

11. GDPR Data Protection Rights

If you are in the European Economic Area or the UK, you are entitled to the following rights:

• The right to access — to request copies of your personal data.
• The right to rectification — to ask us to correct inaccurate or incomplete data.
• The right to erasure — to request deletion of your data, under certain conditions.
• The right to restrict processing — under certain conditions.
• The right to object to processing — under certain conditions.
• The right to data portability — to request transfer of your data to you or another organization.

If you make a request, we will respond within one month. To exercise any of these rights, please contact us using the details below.

12. CCPA Privacy Rights (California)

If you are a California resident, you have the right to request that we disclose the categories and specific pieces of personal data we have collected about you, request deletion of your personal data, and request that we do not sell your personal data (we do not sell personal data). To exercise these rights, please contact us; we will respond within the time required by law.

13. Children's Information

Protecting children online is important to us. Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly remove it.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date, and become effective when posted. We encourage you to review this page periodically.

15. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your information, please contact us:

• Nova Plus — Tbilisi, Georgia
• Email: info@novaplusvip.cc
• Phone: +995 595 110 089 · +995 599 533 313